Prepaid Service Options
Prepaid Service/Labor Hours:
Olivier strives to provide the best service any customer can obtain – from us or anybody else. We recognize that your satisfaction, as well as our reputation, depends entirely upon our performance and sensitivity to your unique business requirements and needs.
Our most popular program is the prepaid purchase of labor hours at a discounted rate. It is simple. It is easy. There are no surprises and no fine print.
Prepaid service/labor hours enable you to receive the following:
- Service 7 am to 5 pm, Monday through Friday
- Guaranteed urgent response within 12 business hours
- Priority queue for service requests
Discount on our standard published labor rates
20 hours 15% discount
30 hours 18% discount
40 hours 22% discount
Additional blocks of time may be purchased from time to time
Our Guarantee: Olivier's failure to respond as described here would result in your choice of either i) An extension of an existing level for six month or a credit of equivalent value.
Exception: Response guarantee is waived during certain events that interfere with Ollivier’s ability to respond.This includes Acts of God, such as flood, hurricane, tornado, earthquake, etc., and man-made catastrophes including war, terrorist attack, national work stoppages (strikes), etc.
About: Ollivier is a network engineering company that provides physical security options, and has done so for over 25 years. The Company's engineers hold degrees in Computer Science and have deployed hundreds of security systems with access control, video surveillance and intercoms, most using IP protocol. Ollivier's customers include LA County Fire Department, USC, LA Clippers, Fullerton College, Kaiser, ICANN, Fandango, Bidz.com, US Postal Service, and many others.